PalCall is the largest ski resort in the Karuizawa area, perfect for beginner and intermediate skiers. Experience true-fun snow activities suitable for all types of guests and the beautiful, natural scenery of the mountain. The famous gondola is 3.2km and the longest run is 4.2km, covered in amazing, quality powder snow. Relax in a variety of rooms while enjoying the bliss of natural hot springs on site. Moments away from Karuizawa Prince Outlet Mall, enjoy shopping for your favorite brands at Japan's best outlet mall. Or, discover Kusatsu Onsen village and step back in time to experience the real Japan in this traditional village. Whether you are a skier, snowboarder, or just here to enjoy the scenic nature, we promise many true-fun memories for all families and friends.
Property Name: Palcall Tsumagoi Resort
Address 1: 377-1611 Gunma, Tsumagoi, Hoshimata Baragi Kogen, Japan
City : Tsumagoi - Gunma
Contact Name: PalCall Tsumagoi
Phone: +81 279-96-1166
- Baggage storage
- Gift shop
- Meeting rooms
- Room service
- Ski Room
- Shuttle Bus
- Squash court
- Hot Spring Bath
- Pool Table
- Ski to Door
Check-In / Check-Out Policies
This property has the following check-in and check-out times and policies.
Property and Cancellation Policies :
Full Charge - Full Deposit - If cancelled within 60 days of arrival
Terms and Conditions
Please read our Terms and Conditions carefully prior to making any booking via this website.
By making a booking via this website, you confirm you accept these Terms and Conditions.
Reservations Bookings can be made online, by email to email@example.com, or by calling us directly on+81 279-96-1166. You agree that you may only make reservations for yourself and your invited guests, and you must not make reservations for the purpose of reselling, posting, advertising or marketing reservation information through third-party websites or other means, or any false, fraudulent or speculative reservations. Change of guest name of any reservation is not allowed unless there are any special circumstances deemed acceptable by our booking team. The hotel has the right to reject any guest from checking-in if the guest name is different from the name as stated on the reservation. We reserve the right to cancel or modify the reservation you made in its sole discretion without notice if it appears that any reservation has been made in breach of the above terms or involve any abuse of the reservation service.
Age restrictions Children under 6 years old stay free of charge given that an extra bed is not required. Children aged 6 years old or above will be considered full occupant. Bookings cannot be accepted for guests under the age of 18 unless they are over 16 and accompanied by an adult.
Payment: Pre-payment is required at the time of the booking. See Cancellation conditions for a refund of the deposit.
Changes /Cancellation conditions: You can change or cancel your booking for free up to 60 days prior to the first check-in date. If you need to change the dates of your booking please contact our reservations team by email to firstname.lastname@example.org or by calling us directly on+81 279-96-1166. Changes of dates are subject to availability and rate differences may apply. If you book via another website, all changes must be made directly with the agent. All cancellations can only be made by email directly email@example.com. Any refunds will be made by the same method the payments were made and to the specific card used at the time of the booking. 100% will be charged for any changes and cancellations made within 60 days of check-in. The refund is not applicable to non-refundable bookings.
No Show: If you fail to arrive for your stay, you will be charged for your full stay.
Check-in and Check-out: Check-in time is from 3 pm and check-out time is by 11 am. If you arrive earlier, you are welcome to leave your luggage in our storage room. Our front desk will be there with a smile and some tips on where you can get good coffee, beers, and food! If you plan to arrive after 7 pm please let us know in advance so our front desk can wait to check you in. Please make sure to bring valid identification with you- passports for international travelers, government-issued National Identity card, residence permit, military ID or a driving license for Japanese citizens and residents. We are unable to check anyone in without this, so make sure to pack it with you.
Hotel rules: Smoking is not permitted in any part of the hotel. Should it be brought to our attention smoking has taken place, a cleaning fee will be assessed. Customers are required to conduct themselves in a reasonable and responsible manner and must not act in any way which may disturb other guests. Failure to adhere to this requirement may result in customers being asked to leave the hotel in which event all additional charges shall become immediately payable by the customers. Any guest(s) who, in the opinion of our staff, compromised the comfort, safety or security of other guests, staff or local residents will be asked to leave the hotel premises. Guests are expected to respect other guests as well as staff and the property. The customer will be responsible for any loss or damage caused at the hotel.
Personal Property: It is a guest’s responsibility to ensure that personal belongings are secure at all times. Active Life Madarao accepts no liability for the loss or damage to guests’ property, however, sustained or caused.