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Located only 200m from the Madarao ski lifts, Xplore by Active Life Madarao is one of the biggest ski hotels in Madarao Kogen Ski Resort. Newly renovated in 2018, Xplore offers guests with a choice of modern western style rooms or authentic Japanese rooms. The guest rooms at Xplore are well designed and equipped with all the comfort you will need for a comfortable stay in one of the best powder resorts in Japan. The hotel perfectly encapsulates the simplicity of Japanese design with Western comfort to ensure your stay is cozy and fun.


Address 1: 1101-155, Tarumoto, Ohaza

City: Myoko-shi - Niigata

Postal Code: 389-2261

Contact Name: Xplore by Active Life Madarao

Phone: 1

Email: Xplore.booking@beactive.life

Amenities
  • Baggage storage
  • Lounge
  • Restaurant
  • Bar
  • Hot Baths
  • Vending Machines
  • 4 mins walk to Madarao ski lifts
  • English speaking staff
  • Shuttle Service
  • Ski equipment rentals

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 03:00 PM

Check-Out: 11:00 AM

Property and Cancellation Policies:

Full Charge - Full Deposit - If cancelled within 14 days of arrival

Terms and Conditions

Please read our Terms and Conditions carefully prior to making any booking via this website. 
By making a booking via this website, you confirm you accept these Terms and Conditions. 

Reservations 
Bookings can be made Online, by Email Xplore.booking@beactive.life or In person with our reception team at Xplore by Active Life Madarao. You agree that you may only make reservations for yourself and your invited guests, and you must not make reservations for the purpose of reselling, posting, advertising or marketing reservation information through third-party websites or other means, or any false, fraudulent or speculative reservations. Change of guest name of any reservation is not allowed unless there are any special circumstances deemed acceptable by our booking team. The hotel has the right to reject any guest from checking-in if the guest name is different from the name as stated on the reservation.  We reserve the right to cancel or modify the reservation you made in its sole discretion without notice if it appears that any reservation has been made in breach of the above terms or involve any abuse of the reservation service.   

Age restrictions 
Children aged 6 years old or under stay free of charge given that extra bed is not required. Children above 3 years old will be charged Adult rate. Bookings cannot be accepted for guests under the age of 18 unless they are over 16 and accompanied by an adult.      

Payment 
Partial pre-payment is required at the time of the booking. See Cancellation conditions for a refund of the deposit.  

Check-in and Check-out 
You can check–in from 3 pm and check-out is at 11 am. If you arrive earlier, you are welcome to leave your luggage in our storage room. Our receptionist will be there with a smile and some tips on where to get a good coffee, beers and food! If you plan to arrive after 7 pm please let us know in advance so our receptionist can wait to check you in. Please make sure to bring a valid identification with you, preferably a passport, government issued National Identity card,residence permit, military ID or a driving license. We are unable to check anyone in without this, so make sure to pack it with you. 

Changes /Cancellation conditions 
If you need to change the dates of your booking contact our reservation team via Xplore.booking@beactive.life. Changes of dates are subject to availability and rate differences may apply. If you book via another website, the changes before arrival may have to be done directly with the agent. All cancellations can only be made by email directly to Xplore.booking@beactive.life Any refunds will be made by the same method the payments were made and to the specific card used at the time of the booking.    

No Show 
If you fail to arrive for your stay, you will be charged for your full stay.     

Hotel rules 
Smoking is not permitted in any part of the hotel.Should it be brought to our attention smoking has taken place, a cleaning fee will be assessed. Customers are required to conduct themselves in a reasonable and responsible manner and must not act in any way which may disturb other guests.  Failure to adhere to this requirement may result in customers being asked to leave the hotel in which event all additional charges shall become immediately payable by the customers. Any guest(s) who, in the opinion of our staff,compromise the comfort, safety or security of other guests, staff or local residents will be asked to leave the hotel premises. Guest are expected to respect other guests as well as staff and property. The customer will be responsible for any loss or damage caused at the hotel.  

Personal Property 
It is a guest’s responsibility to ensure that personal belongings are secure at all times. Xplore by Active Life Madarao accepts no liability for the loss or damage to guests’ property, however sustained or caused.